display: block; width: 100%; COVID-19 Updates and Resources - San Diego County . Chatbot. font-weight: 500; padding: .5rem 0 .5rem; Prior IITS Alerts & Notices. padding: .5rem 1rem .5rem; Staff; Join Our Team; Donate; Advertising; Submit a Tip; Community News; More » All content by Screenshot of IITS' website [PHOTO] CSUSM’s internal network hacked; university launches two-step authentication system December 13, 2020. font-weight: 400; IITS for You. This service has been available on campus since 2014 and a major component of CSUSM's strategy to reduce risk and improve productivity, ... Staff. Consultation - Help Desk Support width: 100%; .PostLinksButtons { Attention Faculty Teaching Fall 2018: If there are any applications that you do not see listed in the table below, please fill out the Information Technology Review form and we will follow up once we have completed a review of the request. Welcome. background: #47484D; Matlab. April 2020. As desktop security continues to be an important element in protecting all campus data resources, IITS is no longer deploying local administrative privileges on Windows 10 computers as … }.PostTitleMin { 2021. /*text-align: center;*/ IITS for Staff. Office 365 for CSUSM. 30, 2021 | 13:18 PM America/Los_Angeles. CSUSM Opens Vaccine ... IITS Rises to Challenge Amid COVID-19 Crisis. IITS Rapidly Adapting to Change. font-weight: 400; .PostDate { IITS Instructional & Information Technology Services IITS We are here to support and develop technology to enrich the student experiene at CSUSM. font-size: 1rem; CSUSM Names Two New Deans Cal State San Marcos recently hired two new deans to fill vacancies in the College of Business Administration (COBA) and Instructional and Informational Services (IITS). New Students Guide. } padding: 0 1rem; font-weight: 600; padding: 0 1rem; The Cougar Chronicle. font-weight: 600; .PostTitleMin a { width: 100%; CougarApps (Online Software) Email. An IITS representative will coordinate all telephone, computer and network changes required. Adobe Creative Cloud. We strive to provide the best technology and consistent high-quality service that improves the overall experience for the campus community when using technology. Faculty/Staff Help Desk Remodeled and Relocated to TRC When you enter the Library on the 2nd floor, you will notice some big changes in IITS. width: 100%; Due to COVID-19, IITS will prioritize the rapid establishment of distributed calling (up to 500 lines) and customer service (via Mitel Contact Center) and move campus extensions to “softphones”. CSUSM University Library. 04/16/2020: CSUSM has been replacing an obsolete phone system. .PostDateThread { font-size: .9rem; We have: 80 staff 8 managers 30 student assistants Who We Are Technology Support Services Technology Support Services Located in the Media Checkout. Faculty & Staff Help Desk (760.750.4790) : Operated by full-time staff, our staff support all faculty and staff offices throughout the campus. IITS. Phone: 760.750.4790 Email: helpdesk@csusm.edu (fac-staff) Email: techsupport@csusm.edu (students) Chat: Helpdesk Teams Chat (Instructions on how to access via Microsoft Teams) Submit a Support Ticket. Extension of MFA usage to additional Faculty & Staff populations deployed throughout FY 20/21. STAFF ONLY - Fill out the CougarBot Request Form.Any request for messaging students using CougarBot requires review and approval to avoid overloading students.. CougarBot Campaign Request Requirements: Message has to directly relate to promoting retention and progress to degree (i.e. Adobe Sign (eSignature) Campus ID. font-size: 1.15rem; Know someone who deserves special recognition for their efforts? font-size: 1rem; Dean and Chief Information Officer (CIO) Diane Petersen. font-style: bold; These services range from student and administrative systems to network operations and cloud services to security and customer support. Instructional & Information Technology Services (IITS) issued an email notice to the entire campus community on Oct. 6 that CSUSM’s internal network had recently been infiltrated by an unknown actor. font-weight: 600; CSUSM IITS Help Desk Student Assistant ... - Effectively communicate through verbal, virtual, or written correspondence with customers, team, and university staff. The Cougars Affordable Learning Materials Project (CALM) is part of the CSU Affordable Learning Solutions initiative started in 2010. CSUSM COVID-19 Information Page. Staff Member Name and Title Phone, Email, and Location Working Area Search Terms; Alex … IITS will work with Facilties and the department moving to coordinate a move date and discuss details after an ESP is received. March. font-weight: 600; display: block; Phone: 760.750.4790 Email: helpdesk@csusm.edu (fac-staff) Email: techsupport@csusm.edu (students) Chat: Helpdesk Teams Chat (Instructions on how to access via Microsoft Teams) Before the purchase, IITS can make sure the campus does not already own the software, have something similar, or the intended purchase is excluded from this process. CSUSM - help desk and customer service portal. font-size: .8rem; width: 100%; .PostAudiences { Includes IT training, helpdesk support, self-service tools, IT projects consulting/advisory services, and project management. CougarApps. display: block; width: 100%; The past academic year for IITS was shaped by three very distinct periods that played a major role in shaping the unit’s service to CSUSM outlined in this report . IITS will be providing daily Zoom sessions to assist users in the installation and setup. padding: .5rem 0 .5rem; An Information Security unit identified the harmful incident took place overnight from Oct. 1 into the early morning hours of Oct. 2. The deadline for software requests for the Fall 2018 semester is August 1st, 2018.All requests after this date will be considered on a case by case basis. HeinOnline Academic includes more than 100 million pages of multidisciplinary content in more than 100 subject areas, including history, political science, criminal justice, religious studies, international relations, women’s studies, pre-law, and many more. Support. IITS employee Randy Hall wipes down equipment while associate dean Diane Petersen (background) confers with a colleague. If you … Photo by Andrew Reed A view from above a packed Craven Circle during one of the equipment distribution days in mid-March. IITS came into AY19/20 with a long list of successful projects that were completed on time for the fall term. display: block; The University Library is an essential partner in teaching and learning, research, and community engagement. Instructional and Information Technology Services (IITS) partners with the campus to support CSUSM’s enterprise computing infrastructure and services. SharePoint. ... CSUSM Forms and Questions Library. Over the summer several projects have changed the look of the areas occupied by the Library and IITS. display: block; CALM aims to aid faculty in replacing costly textbooks with lower cost alternatives by using high-quality open educational resources (OER), library materials, digital or customized textbooks, and/or faculty-authored materials. Download Adobe. Management & Admin. font-weight: 600; The Information Technology Review (ITR) process is part of CSUSM’s commitment to making the resources and tools used on campus accessible, secure, and compatible with our IT infrastructure. reminding students of crucial deadlines, asking students to take important actions, etc.) IITS for Staff; Quick Help. CSUSM NewsCenter (Staff) RSS feed - CSUSM (opens in new window) Filter by year. Articles tagged with 'Staff' | CSUSM. IITS for Faculty. width: 100%; color: #6ACEFD; COVID-19 Communications from Jen. Get Started. font-weight: 400; Office 365. font-style: italic; display: block; During spring 2020, the CSUSM campus community looked to IITS for a coordinated and swift response that provided solutions which enabled students, faculty, and staff to make the unplanned shift to virtual. Qualtrics Accessibility. display: block; RSS Feed. The most notable was the EL Building. Qualtrics Accessibility. Availability System is available 7x24, Support is available 8 to 5 M-F. ... please email the IITS Help Desk at helpdesk@csusm.edu and request a … New Students Guide. IITS for Faculty. CougarApps (Online Software) Email. Run by a mix of full-time staff and student assistants, this team aims to provide rapid response to classroom requests in addition to maintenance and upgrades throughout the campus. .PostTitle { padding: 0 1rem; IITS employee Kim Kamrath hands out a laptop to a member of the campus community. Office 365. IITS will assist departments and faculty/staff in moving their video content when the new platform is … Instructional & Information Technology Services, Instructional & Information Technology Services (IITS), Technology Support Services | TSS | Support, Software Development and Solutions | Website | OUCampus, Academic Technology Services | ATS | IDS | Team Lead, Software Development and Solutions | Website | OUCampus | Team Lead, Technology Support Services | TSS | Support | Team Lead, Enterprise Applications and Analytics | Team Lead, Software Development and Solutions | Team Lead, Instructional Materials Accessibility Services. font-style: italic; ... CSUSM Forms and Questions Library. Associate Dean/Associate Chief Information Officer. } IITS for Students. } Helpdesk. The Focal Point for Technology Support, Training, and Resources. display: block; As Cal State San Marcos faculty and staff continue to go above and beyond on behalf of students and the campus community during the COVID-19 crisis, we’re pleased to highlight some of the campus heroes as nominated by students and colleagues. COVID-19 Updates and Resources. .PostMessageThread { IITS to develop and begin communications campaign to encourage students to setup MFA credentials prior to Fall 2020. font-size: 1rem; } Top Blog. } For budgetary reasons, CSUSM will be ending support for MediaSite in summer 2021 and moving video storage to Microsoft Stream. font-size: .8rem; width: 100%; .PostMessage { Submit a Request for Assistance Please complete the form below detailing your request and a member of our support staff will respond as soon as possible. Helpdesk (default all technology support) primarily provides technical assistance via phone, email, and other online tools. IITS Staff Directory. The IITS management and staff work diligently to keep pace with current and emerging technologies, and provide a high level of service to our faculty, staff and students. padding: .5rem 1rem .5rem; Office of Success Coaching staff have received training and are ready to being operational use of Salesforce Case Management in support of their coaching and follow up efforts. Media Checkout. }, Instructional & Information Technology Services, Appointment availability will end on 12/17/20 and resume 01/11/21, Instructional & Information Technology Services (IITS), Teams Office Hours (Monday - Thursday 9am-10am), Office 365: Email, Excel, OneDrive, PowerPoint, Teams, Word, and more, Search Tools: Locate Documents & Communications. Telephone change requests can be directed to tservices@csusm.edu. Adobe Sign (eSignature) Campus ID. Adobe Creative Cloud. } 02/24/2020: Plan for CSUSM adopted. font-size: 1rem; } We collaborate with our diverse campus community to ensure user-centered learning experiences, welcoming environments, and accessible information. Matlab. Download Adobe. color: #fff; .PostAudiencesThread { For Staff; For Faculty; For Students; CSUSM Faculty and Staff Resources. margin-top: .5rem; Kevin Morningstar. 08/25/2020: The IITS Salesforce team has received the go ahead to expand CSUSM's use of Salesforce CRM to include the newly established the Office of Success Coaching. IITS to begin deployment to offices for inbound/outbound calling via campus extension and main line coverage. Load More Stories. } LTID Reporting Form. IITS for Students. IITS for Staff. Know someone who deserves special recognition for their efforts? Video content may be uploaded to MediaSite through May 2021. As Cal State San Marcos faculty and staff continue to go above and beyond on behalf of students and the campus community during the COVID-19 pandemic, we’re pleased to highlight some of the campus heroes as nominated by students and colleagues. font-style: bold; font-size: .8rem; Chatbot. display: block; width: 100%;
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